Customer Experience Leader: Front-End & Loyalty Programs

National Black MBA Association; Fort Wayne (IN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Job summary

Marshalls in Fort Wayne is seeking an energetic team lead to promote an excellent customer experience and oversee front-end operations. You will train associates, manage POS coverage, and support loyalty programs while maintaining a clean, organized store. The role requires strong communication and merchandising knowledge, plus leadership experience.

The position offers a starting pay range of $14.25 to $14.75 per hour, with opportunities for growth within this Fortune 100 company.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store operations.
• Lead by example and manage POS coverage and breaks for Associates.
• Train and coach Associates on front-end principles and loyalty programs.
• Ensure adherence to labor laws, safety, and store policies.
• Address customer concerns promptly and maintain a clean, organized store.

Skills

Merchandising

Multi-tasking

Communication

Organization

Training others

Job description

Marshalls in Fort Wayne is seeking an energetic team lead to promote an excellent customer experience and oversee front-end operations. You will train associates, manage POS coverage, and support loyalty programs while maintaining a clean, organized store. The role requires strong communication and merchandising knowledge, plus leadership experience.

The position offers a starting pay range of $14.25 to $14.75 per hour, with opportunities for growth within this Fortune 100 company.