Customer Experience Lead - Front End & Loyalty

National Black MBA Association; Saint Augustine (FL); On-site; USD 20,664,000 - 22,042,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

Marshalls in Saint Augustine, FL is seeking a front-of-store leader to promote exceptional customer service and coach a team of Associates. You will model high standards, support loyalty programs, and help maintain a clean, organized store environment.

The role requires flexibility, strong merchandising know-how, and proven leadership with at least 6 months in a supervisory capacity or 1 year of retail experience. This is a full-time, on-site position with competitive pay.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multi-task and stay organized.
• Excellent communication and attention to detail.
• Able to adapt to changes and guide others.
• Team player with ability to train peers.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and priorities.
• Communicates with management on priorities and progress.

Skills

Customer service

Leadership

Merchandising

Communication

Job description

Marshalls in Saint Augustine, FL is seeking a front-of-store leader to promote exceptional customer service and coach a team of Associates. You will model high standards, support loyalty programs, and help maintain a clean, organized store environment.

The role requires flexibility, strong merchandising know-how, and proven leadership with at least 6 months in a supervisory capacity or 1 year of retail experience. This is a full-time, on-site position with competitive pay.