Customer Experience Leader - Front-End & Loyalty Programs

Socket.dev; Arlington (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Flexible schedule

Job summary

TJX Companies is seeking a Front of Store Leader to oversee store operations and customer experience at our Arlington, VA location. You will supervise Associates, promote loyalty programs, and ensure a positive, safe, and productive environment.

Responsibilities include training staff, allocating registers, addressing customer concerns, and maintaining store standards. The role requires flexible hours, including nights and weekends, with a focus on teamwork and adherence to policies.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Understanding of merchandising techniques and store operations.
• Ability to multitask and stay organized in a dynamic retail environment.
• Ability to train Associates and promote loyalty programs.

Responsibilities

• Lead front-of-store team to deliver prompt, courteous customer service.
• Train and mentor Associates on front-end principles.
• Assign registers, coordinate breaks, and manage POS coverage.
• Address customer concerns promptly and maintain a positive experience.
• Ensure adherence to store plan and labor policies; monitor safety.

Skills

Leadership

Customer service

Merchandising

Multi-tasking

Communication

Organization

Training others

Job description

TJX Companies is seeking a Front of Store Leader to oversee store operations and customer experience at our Arlington, VA location. You will supervise Associates, promote loyalty programs, and ensure a positive, safe, and productive environment.

Responsibilities include training staff, allocating registers, addressing customer concerns, and maintaining store standards. The role requires flexible hours, including nights and weekends, with a focus on teamwork and adherence to policies.