Customer Experience Leader: Front End & Loyalty

The TJX Companies, Inc.; Merriam (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision benefits

Paid holidays

Job summary

Marshalls in Merriam, KS is seeking a front-of-store leader to promote exceptional customer service and supervise Associates on a busy sales floor. You will model integrity, train staff in loyalty programs, and ensure smooth POS operations while maintaining a clean, organized store.

Responsibilities include coaching Associates, prioritizing tasks, and collaborating with management to meet safety and labor guidelines.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Flexible schedule including nights/weekends
• Strong communication and organizational skills

Responsibilities

• Promotes an excellent customer experience and leads by example on the front end
• Trains and mentors Associates on front end principles and loyalty programs
• Manages register assignments, POS coverage, and breaks
• Addresses customer concerns promptly and maintains store plan and priorities
• Communicates with management and staff about progress and priorities
• Supports store shrink reduction goals and safety practices

Skills

Customer service

Merchandising

Communication

Leadership

Job description

Marshalls in Merriam, KS is seeking a front-of-store leader to promote exceptional customer service and supervise Associates on a busy sales floor. You will model integrity, train staff in loyalty programs, and ensure smooth POS operations while maintaining a clean, organized store.

Responsibilities include coaching Associates, prioritizing tasks, and collaborating with management to meet safety and labor guidelines.