Customer Experience Leader — Front-End Excellence

fivebelow; Killeen (TX); Presencial; USD 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits site

Resumo da oferta

Five Below in Texas is seeking an experienced store leader to guide a fast-paced team toward delivering WOW customer service. You will coach crew on the B.E.S.T.

experience, ensure checkout is efficient, and drive front-end operations to meet brand standards while maintaining store cleanliness and readiness. As a key member of the store leadership team, you will recruit, train, coach and supervise crew, partner with the store manager on merchandising and recovery, and perform manager duties in

Qualificações

• Must have strong customer service and leadership abilities.
• Ability to mentor and train crew on customer service standards (B.E.S.T.).
• Experience in managing storefront operations and schedules.

Responsabilidades

• Lead store to achieve customer service score goals.
• Oversee front-end merchandising and checkout operations.
• Open and close procedures and store cleanliness.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach and supervise crew members.

Conhecimentos

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Formação académica

High School diploma or equivalent

College experience preferred

Descrição da oferta de emprego

Five Below in Texas is seeking an experienced store leader to guide a fast-paced team toward delivering WOW customer service. You will coach crew on the B.E.S.T.

experience, ensure checkout is efficient, and drive front-end operations to meet brand standards while maintaining store cleanliness and readiness. As a key member of the store leadership team, you will recruit, train, coach and supervise crew, partner with the store manager on merchandising and recovery, and perform manager duties in