Customer Experience Leader - Fast-Paced Retail

Five Below; Fort Worth (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Financial wellness programs

Paid time off

Job summary

Five Below in Fort Worth, TX is seeking a Customer Experience Manager to lead a high-energy team and deliver outstanding guest service. You will coach crew on the BEST experience, drive front-end performance, and ensure rapid, friendly checkout.

The role requires strong communication, people leadership, and operational excellence. Responsibilities include managing daily store operations, training staff, and maintaining brand standards while coordinating with the store manager and district

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem-solving.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures a fast, friendly checkout experience.
• Leads store to achieve customer service score goals set by District Manager.
• Oversees front-end operations and merchandising to meet brand standards.
• Maintains store cleanliness, stock room organization, and front-end equipment functionality.
• Executes opening/closing procedures and supports store manager in their absence.
• Partners with management to recruit, train, coach, and supervise crew members.
• Adheres to corporate communications and merchandising guidelines.
• Performs general store maintenance and safety on the sales floor and stock room.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Fort Worth, TX is seeking a Customer Experience Manager to lead a high-energy team and deliver outstanding guest service. You will coach crew on the BEST experience, drive front-end performance, and ensure rapid, friendly checkout.

The role requires strong communication, people leadership, and operational excellence. Responsibilities include managing daily store operations, training staff, and maintaining brand standards while coordinating with the store manager and district