Customer Experience Leader - Front End & CSAT

fivebelow; Wayne (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Five Below in Wayne, NJ is seeking a Customer Experience Manager to lead front-end operations and a team of associates. You will focus on delivering exceptional customer service, driving sales, and upholding brand standards during your shift.

The role emphasizes leadership, staff training, cash handling, and maintaining a clean, safe store environment to ensure a WOW customer experience.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Strong leadership and communication skills essential.

Responsibilities

• Wows customers through personal contact and positive store atmosphere.
• Lead front-end operations and drive CSAT scores as directed by District Manager.
• Train and develop associates; supervise staff and schedule shifts.
• Ensure fast, friendly checkout and maintain store cleanliness and safety.
• Manage cash handling, deposits, and adherence to SOPs.

Skills

Leadership

Trainer/Developer/Motivator

Communication

Planning/Time Management

Ownership Commitment

Accountability/Delegation/Follow up

Sales Driver/Goal Oriented

Professionalism

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Wayne, NJ is seeking a Customer Experience Manager to lead front-end operations and a team of associates. You will focus on delivering exceptional customer service, driving sales, and upholding brand standards during your shift.

The role emphasizes leadership, staff training, cash handling, and maintaining a clean, safe store environment to ensure a WOW customer experience.