Customer Experience Leader: Wow Customers & Drive Sales

fivebelow; West Orange (NJ); On-site; USD 25,000 - 34,000; Part time

Job summary

Five Below is seeking a Customer Experience Manager (Hourly) to lead the front-end team, drive CSAT, and uphold brand standards in our West Orange store. You will mentor staff, manage cash handling, supervising associates, and ensure fast, friendly checkout while maintaining store cleanliness.

As a store leader, you’ll model Five Below values, coach for guest satisfaction, and drive sales while controlling expenses.

Qualifications

• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking; maintain composure under pressure
• High School Graduate or equivalent

Responsibilities

• Ensures all associates and managers Wow the Customer through personal contact.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Leading Front End Operations and training staff on the High Fives of Customer Service.
• Drives store sales and controls expenses.
• Reviews corporate communications and coordinates with the store team.

Skills

Leadership

Communication

Training/Development

Planning/Time Management

Ownership Commitment

Accountability/Delegation

Sales Driver/Goal Oriented

Professionalism

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Customer Experience Manager (Hourly) to lead the front-end team, drive CSAT, and uphold brand standards in our West Orange store. You will mentor staff, manage cash handling, supervising associates, and ensure fast, friendly checkout while maintaining store cleanliness.

As a store leader, you’ll model Five Below values, coach for guest satisfaction, and drive sales while controlling expenses.