Customer Experience Leader & Front-End Coach

Five Below; Modesto (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Five Below is seeking a capable store leadership candidate to manage daily store operations and deliver exceptional customer experiences. You will train crew members, supervise front-end activities, and ensure merchandise aligns with brand standards while maintaining a clean, welcoming environment.

The role requires coordinating with the store manager to open/close, manage schedules, and uphold safety and service standards.

Qualifications

• Strong communication skills and ability to interact with customers.
• Capable of prioritizing tasks and handling multiple duties.
• Creative problem-solving and ability to stay calm under pressure.

Responsibilities

• Lead store to achieve customer service score goals set by District Manager.
• Train and supervise crew; recruit and coach staff as needed.
• Oversee front-end operations and merchandising to Brand standards.
• Open/close procedures, maintain cleanliness, and stock room upkeep.
• Perform store manager duties in the manager’s absence.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Five Below is seeking a capable store leadership candidate to manage daily store operations and deliver exceptional customer experiences. You will train crew members, supervise front-end activities, and ensure merchandise aligns with brand standards while maintaining a clean, welcoming environment.

The role requires coordinating with the store manager to open/close, manage schedules, and uphold safety and service standards.