Customer Experience Lead - Front End & Service Excellence

Five Below; Shields (PA); On-site; USD 22,000 - 39,000; Part time

Job summary

Five Below is seeking a proactive Store Leader to guide daily store operations and deliver the WOW customer experience. You will train and supervise crew, manage front-end procedures, and ensure merchandising meets brand standards.

Responsibilities include achieving customer service goals, opening/closing, maintaining cleanliness, and coordinating with leadership on merchandising and operations. Flexibility with shifts is expected.

Qualifications

• High School graduate and at least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and composure under pressure.
• Flexible schedule including evenings and weekends.

Responsibilities

• Wowers the customer through personal contact and friendly service.
• Train the crew on the BEST customer service experience.
• Lead the store to meet customer service score goals.
• Direct front-end operations and merchandising to brand standards.
• Ensure equipment works; train associates accordingly.
• Open/close procedures and maintain store cleanliness.
• Perform store manager duties in absence of the manager.
• Recruit, train, coach, and supervise crew members.
• Review communications and react to updates from leadership.
• Collaborate with leadership on merchandising and operations.
• Maintain stock room and general store maintenance.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Flexible schedule

Education

High School diploma or equivalent

Job description

Five Below is seeking a proactive Store Leader to guide daily store operations and deliver the WOW customer experience. You will train and supervise crew, manage front-end procedures, and ensure merchandising meets brand standards.

Responsibilities include achieving customer service goals, opening/closing, maintaining cleanliness, and coordinating with leadership on merchandising and operations. Flexibility with shifts is expected.