Customer Experience Leader - Front-End & Team Coach

Five Below; Arlington (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is seeking an engaging leader to ensure the crew WOWs customers with a fast, friendly checkout and top-tier service. You’ll lead front-end operations, mentor staff, and partner with the store manager to recruit and develop the team, while maintaining store standards and a welcoming environment.

You will open/close the store, manage basic operations, and help drive customer satisfaction daily. This role requires flexibility in schedule and a proactive, hands-on mindset.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to fast-paced environment.
• Creative thinking with a customer-focused approach.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact and a fast, friendly checkout experience.
• Leads store to achieve customer service scores as directed by the District Manager.
• Oversees front-end operations and merchandising to meet brand standards.
• Ensures front-end equipment is functional and staff trained where applicable.
• Performs opening/closing procedures and maintains store cleanliness and readiness for customers.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an engaging leader to ensure the crew WOWs customers with a fast, friendly checkout and top-tier service. You’ll lead front-end operations, mentor staff, and partner with the store manager to recruit and develop the team, while maintaining store standards and a welcoming environment.

You will open/close the store, manage basic operations, and help drive customer satisfaction daily. This role requires flexibility in schedule and a proactive, hands-on mindset.