Customer Experience Lead — Flexible Hours & Team Impact

Burlington Stores, Inc.; Wilmington (NC); Sur place; USD 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Associate discount

Flexible hours

Training programs

Résumé du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wilmington, NC to drive front-end operations and coach associates toward delivering an exceptional shopping experience.

You will supervise checkout flow, manage line activity, and coordinate daily tasks with store leadership to ensure a smooth, customer-first operation. This hands-on role requires flexibility for nights, weekends, and holidays while upholding Burlington’s values.

Qualifications

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsabilités

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and escalation issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Connaissances

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Description du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wilmington, NC to drive front-end operations and coach associates toward delivering an exceptional shopping experience.

You will supervise checkout flow, manage line activity, and coordinate daily tasks with store leadership to ensure a smooth, customer-first operation. This hands-on role requires flexibility for nights, weekends, and holidays while upholding Burlington’s values.