Customer Experience Lead - Flexible Hours & Impact

Burlington Stores; Pascagoula (MS); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Associate discount

Flexible hours

Training and development opportunities

Résumé du poste

Burlington Stores Pascagoula is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts.

In this hands-on leadership role, you will partner with store leadership to keep the sales floor organized, stocked, and ready to serve customers, while modeling Burlington’s values and customer-first mindset.

Qualifications

• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsabilités

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Connaissances

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Attention to detail

Schedule flexibility

Description du poste

Burlington Stores Pascagoula is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts.

In this hands-on leadership role, you will partner with store leadership to keep the sales floor organized, stocked, and ready to serve customers, while modeling Burlington’s values and customer-first mindset.