Customer Experience Lead — Flexible Hours & Discount

Burlington Stores; Ferguson (MO); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Holiday pay

Employee discount

Job summary

Burlington Stores in Ferguson, MO is seeking a motivated Full-Time Customer Experience Lead to drive outstanding service and smooth front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor stays organized and stocked while upholding Burlington's values and customer-first mindset.

The role emphasizes leadership in a fast-paced retail environment, collaboration with store leadership, and a focus on customer satisfaction.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving

Team-oriented

Attention to detail

Flexibility with schedule

Job description

Burlington Stores in Ferguson, MO is seeking a motivated Full-Time Customer Experience Lead to drive outstanding service and smooth front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor stays organized and stocked while upholding Burlington's values and customer-first mindset.

The role emphasizes leadership in a fast-paced retail environment, collaboration with store leadership, and a focus on customer satisfaction.