Customer Experience Leader – Fast-Paced Retail

Five Below Inc; Waterville (ME); On-site; USD 22,000 - 32,000; Full time

Job summary

Five Below Inc. is seeking individuals for hourly store roles in Waterville, ME. You will train crew on the B.E.S.T.

customer service experience and ensure guests have a fast, friendly checkout. You will lead the store to achieve customer service score goals and supervise front-end operations and merchandising to meet brand standards. You will partner with the store manager to recruit, train, coach and develop crew members, and manage opening/closing procedures while keeping the store clean and

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Frequently operate cash register.
• Lead front end operations and merchandising to meet brand standards.
• Recruit, train, coach, develop and supervise crew members with store manager.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Ensure front-end equipment is working and staff are trained on applicable services.

Skills

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below Inc. is seeking individuals for hourly store roles in Waterville, ME. You will train crew on the B.E.S.T.

customer service experience and ensure guests have a fast, friendly checkout. You will lead the store to achieve customer service score goals and supervise front-end operations and merchandising to meet brand standards. You will partner with the store manager to recruit, train, coach and develop crew members, and manage opening/closing procedures while keeping the store clean and