Store Operations Lead — Customer Experience

fivebelow; South Portland (ME); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below is looking for an energetic crew leader to oversee daily store operations in South Portland, ME. You will train staff, manage duties, execute opening/closing procedures, and ensure fast, friendly checkout experiences for guests.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Join a team that values playful energy, affordable products, and excellent customer service.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is looking for an energetic crew leader to oversee daily store operations in South Portland, ME. You will train staff, manage duties, execute opening/closing procedures, and ensure fast, friendly checkout experiences for guests.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Join a team that values playful energy, affordable products, and excellent customer service.