Customer Experience Leader

The TJX Companies, Inc.; Shreveport (LA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health/dental/vision insurance

Life insurance

Job summary

Marshalls in Shreveport is seeking a Front End Supervisor to promote an excellent customer experience. You will lead a team of Associates at the front of the store, ensure courteous service, support loyalty programs, and model outstanding customer care.

Responsibilities include training, managing registers and POS coverage, addressing customer concerns, maintaining store standards, and collaborating with management on priorities.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Flexible schedule availability including nights and weekends.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Job description

Marshalls in Shreveport is seeking a Front End Supervisor to promote an excellent customer experience. You will lead a team of Associates at the front of the store, ensure courteous service, support loyalty programs, and model outstanding customer care.

Responsibilities include training, managing registers and POS coverage, addressing customer concerns, maintaining store standards, and collaborating with management on priorities.