Customer Experience Leader

Five Below; Monroe (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below is seeking a store leadership candidate in Monroe, GA to guide front-end operations and customer service excellence. You will train crew, supervise cashiers, and work with the store team to meet service score targets while maintaining brand standards and store cleanliness.

The role requires at least 2 years of management experience, strong communication, and flexibility to work day, evening, weekends, and travel as needed.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and remain composed under pressure.

Responsibilities

• Ensure crew members wow the customer with personal contact.
• Train crew on FAST, friendly checkout and customer service.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures; maintain cleanliness and readiness for customers.

Skills

Management experience

Verbal & written comms

Multi-task

Creative thinking

Flexible schedule

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leadership candidate in Monroe, GA to guide front-end operations and customer service excellence. You will train crew, supervise cashiers, and work with the store team to meet service score targets while maintaining brand standards and store cleanliness.

The role requires at least 2 years of management experience, strong communication, and flexibility to work day, evening, weekends, and travel as needed.