Customer Experience Lead & Training Coach

The TJX Companies, Inc.; Mansfield (TX); In loco; USD 19.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) Match

Medical/Dental/Vision

Paid holidays/vacation/sick

Referral bonuses

Descrizione del lavoro

The TJX Companies, Mansfield TX store is hiring for a front-line leader who enhances the customer experience and supports Associates on the sales floor. You will train, coach, and schedule coverage while upholding store standards and safety.

Starting pay ranges from $14.00 to $14.50 per hour with benefits including associate discounts, 401(k) matching, and paid holidays. The role requires flexibility, teamwork, and strong merchandising knowledge.

Competenze

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Mansioni

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conoscenze

Strong communication

Team player

Able to train others

Multi-tasking

Attention to detail

Leadership experience

Descrizione del lavoro

The TJX Companies, Mansfield TX store is hiring for a front-line leader who enhances the customer experience and supports Associates on the sales floor. You will train, coach, and schedule coverage while upholding store standards and safety.

Starting pay ranges from $14.00 to $14.50 per hour with benefits including associate discounts, 401(k) matching, and paid holidays. The role requires flexibility, teamwork, and strong merchandising knowledge.