Customer Experience & Training Lead

The TJX Companies, Inc.; North Augusta (GA); On-site; USD 19,286 - 19,975; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls at The TJX Companies, Inc. is hiring to grow a high-performing team that delivers outstanding customer experiences across our off-price stores. Join a dynamic environment where associates develop professionally while supporting store operations and loyalty programs.

You will help train associates, manage POS coverage, and ensure compliance with labor policies, safety standards, and company initiatives. This role emphasizes teamwork, adaptability, and delivering value to customers.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising knowledge

Multi-tasking

Communication skills

Training others

Retail leadership experience

Job description

Marshalls at The TJX Companies, Inc. is hiring to grow a high-performing team that delivers outstanding customer experiences across our off-price stores. Join a dynamic environment where associates develop professionally while supporting store operations and loyalty programs.

You will help train associates, manage POS coverage, and ensure compliance with labor policies, safety standards, and company initiatives. This role emphasizes teamwork, adaptability, and delivering value to customers.