Customer Experience Coach & Training Lead

The TJX Companies, Inc.; Virginia (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. Marshalls store is seeking a motivated associate to enhance the customer experience and support front-end operations.

You will train teammates, assist with POS coverage, and help implement store priorities to ensure smooth daily performance. Applicants should have at least 1 year of retail experience with some leadership exposure, strong merchandising skills, and a collaborative mindset.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Training

Merchandising

Multi-tasking

Communication

Teamwork

Leadership

Job description

The TJX Companies, Inc. Marshalls store is seeking a motivated associate to enhance the customer experience and support front-end operations.

You will train teammates, assist with POS coverage, and help implement store priorities to ensure smooth daily performance. Applicants should have at least 1 year of retail experience with some leadership exposure, strong merchandising skills, and a collaborative mindset.