Retail Customer Experience Lead

The TJX Companies, Inc.; Owensboro (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health care benefits

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx Owensboro. This role leads front-of-store teams to deliver a warm, efficient shopping experience and to promote loyalty programs while upholding company standards.

You will train Associates, assign registers, manage POS coverage, respond to customer concerns, and partner with store management to drive sales and safety. A friendly, detail-oriented team player with retail exposure is ideal.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong merchandising techniques

Multi-tasking

Strong communication and organization

Adaptability to changes

Team player

Train others

Job description

The TJX Companies, Inc. is hiring at TJ Maxx Owensboro. This role leads front-of-store teams to deliver a warm, efficient shopping experience and to promote loyalty programs while upholding company standards.

You will train Associates, assign registers, manage POS coverage, respond to customer concerns, and partner with store management to drive sales and safety. A friendly, detail-oriented team player with retail exposure is ideal.