Customer Experience Lead & Team Coach

Anthropologie; Bozeman (MT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Medical/dental/vision

PTO

Retirement savings

Job summary

Anthropologie in Bozeman, Montana is seeking a Key Holder to support the store leadership team in delivering an exceptional customer experience, selling, and daily operations. You will become an expert in operating procedures and help mentor the associate team.

This role emphasizes driving sales through strong service, executing omni-channel processes, and keeping the store ready with visual standards while training new hires and sustaining a positive, inclusive environment.

Qualifications

• Brand enthusiast who loves Anthropologie.
• Experience leading or mentoring a team.
• Able to collaborate as part of a team.
• Willing to work nights, weekends, and holidays.
• Strong desire to learn and grow within the organization.

Responsibilities

• Deliver exceptional customer experience alongside leadership team to meet store goals.
• Guide team to meet sales and KPI targets through strong communication.
• Execute omni-channel processes and shipments to support seamless shopping.
• Assist with opening/closing, merchandising, and facility tasks to maintain standards.
• Support training and onboarding of new hires and foster a collaborative environment.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn and grow

Job description

Anthropologie in Bozeman, Montana is seeking a Key Holder to support the store leadership team in delivering an exceptional customer experience, selling, and daily operations. You will become an expert in operating procedures and help mentor the associate team.

This role emphasizes driving sales through strong service, executing omni-channel processes, and keeping the store ready with visual standards while training new hires and sustaining a positive, inclusive environment.