Store Experience Lead – Customer, Sales & Team Support

Anthropologie; Napa (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Napa is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, driving sales, and managing daily store operations.

You will mentor team members, help open/close procedures, ensure visual standards, and collaborate with partners to fulfill omni-channel services. This role requires flexibility to work evenings, weekends, and holidays, plus a passion for the Anthropologie brand.

Qualifications

• Leadership experience required.
• Ability to work nights, weekends, holidays.
• Strong customer service orientation.
• Experience in retail or store operations a plus.
• Familiarity with omni-channel shopping services a plus.

Responsibilities

• Collaborates with leadership to foster an inviting and valued customer experience.
• Drives sales and store metrics by using KPIs to set goals.
• Delivers seamless omni-channel service and execution of omni services.

Skills

Leadership

Team player

Flexible hours

Customer service

Omni-channel

Job description

Anthropologie in Napa is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, driving sales, and managing daily store operations.

You will mentor team members, help open/close procedures, ensure visual standards, and collaborate with partners to fulfill omni-channel services. This role requires flexibility to work evenings, weekends, and holidays, plus a passion for the Anthropologie brand.