Customer Experience Team Leader | Flexible Hours

Anthropologie; California; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Santa Clara, CA is seeking a Key Holder to support the store leadership team in service, selling, and daily operations. You will be an expert in operating procedures and help mentor the associate team.

Role focuses on delivering a welcoming customer experience, driving sales through KPIs, and ensuring omni-channel execution while keeping visuals and standards up to date.

Qualifications

• Anthro brand fan.
• Leadership experience is required.
• Must be a team player who collaborates well.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team to drive sales and store metrics using KPIs.
• Provides exceptional customer service and helps deliver a seamless omni-channel experience.
• Mentors and trains the associate team, including onboarding new hires.
• Supports opening/closing procedures, stock, and visual standards.
• Maintains store standards and communicates feedback to leadership.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Anthro brand fan

Job description

Anthropologie in Santa Clara, CA is seeking a Key Holder to support the store leadership team in service, selling, and daily operations. You will be an expert in operating procedures and help mentor the associate team.

Role focuses on delivering a welcoming customer experience, driving sales through KPIs, and ensuring omni-channel execution while keeping visuals and standards up to date.