Customer Experience Lead — Store Ops & Training

Five Below; Holmdel Township, Northern (NJ, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Five Below is seeking a capable manager to lead store operations in a fast-paced retail environment. You will oversee crew performance, train staff on our customer service standards (B.E.S.T.), and ensure smooth opening and closing processes to deliver a top-notch guest experience.

You will coordinate with leadership to optimize merchandising, manage expenses, and drive sales while maintaining a high standard of store cleanliness and stock management.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Communication skills

Multi-tasking

Composure under pressure

Creative thinking

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable manager to lead store operations in a fast-paced retail environment. You will oversee crew performance, train staff on our customer service standards (B.E.S.T.), and ensure smooth opening and closing processes to deliver a top-notch guest experience.

You will coordinate with leadership to optimize merchandising, manage expenses, and drive sales while maintaining a high standard of store cleanliness and stock management.