Customer Experience Lead - Store Ops & Training

Five Below; Concord (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Concord, NC is seeking a capable leader to oversee daily store operations and drive customer service excellence. You will supervise associates, train new staff, and manage opening/closing routines to ensure smooth daily operations.

The role emphasizes hands-on management, strong communication, and the ability to multi-task in a fast-paced retail environment. Competitive hourly pay starts at the stated minimum, with opportunities for growth and excellent team collaboration.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Operate cash register frequently.
• Assist with opening/closing store and security procedures.
• Train crew on customer service and POS experience.
• Oversee daily activities of store associates and ensure service quality.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and staff performance.
• Partner with leadership on merchandising procedures and store operations.
• Perform store maintenance and housekeeping tasks.

Skills

People management

Customer service

Communication

Multi-tasking

Creativity

Stress resilience

Education

High School diploma or equivalent

Job description

Five Below in Concord, NC is seeking a capable leader to oversee daily store operations and drive customer service excellence. You will supervise associates, train new staff, and manage opening/closing routines to ensure smooth daily operations.

The role emphasizes hands-on management, strong communication, and the ability to multi-task in a fast-paced retail environment. Competitive hourly pay starts at the stated minimum, with opportunities for growth and excellent team collaboration.