Retail Operations & Customer Experience Lead

Five Below; Clemmons (NC); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below is seeking a manager-in-training to lead crew, serve customers, and oversee daily store operations in Clemmons, NC. The role starts at $11.50 per hour and requires strong communication, multitasking, and the ability to supervise staff.

You will train crew in best practices for fast, friendly check-out, assist with receiving and merchandising, and help drive sales while controlling costs. This hourly position emphasizes flexible scheduling and hands-on leadership.

Qualifications

• High School Graduate or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly check-out for each guest.
• Oversee daily activities of store associates and ensure they perform duties effectively and deliver excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and addressing urgent issues.
• Open or close the store as needed, securing cash, locking doors, and ensuring smooth daily operation.

Skills

Leadership experience

Communication skills

Multi-tasking

Creative thinking

Stress management

Retail experience

Education

College experience preferred

Job description

Five Below is seeking a manager-in-training to lead crew, serve customers, and oversee daily store operations in Clemmons, NC. The role starts at $11.50 per hour and requires strong communication, multitasking, and the ability to supervise staff.

You will train crew in best practices for fast, friendly check-out, assist with receiving and merchandising, and help drive sales while controlling costs. This hourly position emphasizes flexible scheduling and hands-on leadership.