Customer Experience Lead: Store Operations & WOW Service

Five Below; Shippensburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Job summary

Five Below is seeking a store leadership role in Shippensburg, PA to guide a crew toward exceptional customer service and store execution. You will supervise front-end operations, merchandising, and daily store functions to maintain brand standards.

The position requires managing a team, training associates, and stepping in as store manager when needed. A strong emphasis on communication and flexibility with scheduling is essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Leading front end operations, ensuring front end merchandising is set and meets brand standards; ensuring equipment is in working order and staff trained.
• Opening and closing procedures, store cleanliness, recovery, and keeping the store ready for customers.
• Performing store manager duties in their absence; recruiting, training, coaching, developing and supervising crew members.

Job description

Five Below is seeking a store leadership role in Shippensburg, PA to guide a crew toward exceptional customer service and store execution. You will supervise front-end operations, merchandising, and daily store functions to maintain brand standards.

The position requires managing a team, training associates, and stepping in as store manager when needed. A strong emphasis on communication and flexibility with scheduling is essential.