Store Operations & Customer Experience Lead

Five Below Inc; Burlington (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below Inc is hiring for an hourly leadership-focused role in New Jersey. You will guide crew in delivering Wow customer service, train staff on the BEST experience, and oversee daily store operations to ensure smooth execution and strong performance.

The position requires high school completion, with preferred college experience and at least 1 year in management, plus strong communication and multitasking abilities. Flexible scheduling and a dynamic retail environment are offered.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.

Responsibilities

• Ensure crew provides excellent customer service and a fast, friendly checkout experience.
• Oversee daily store activities and staff performance to maintain high standards.
• Assist with receiving, unpacking, and stocking to keep shelves organized.
• Serve as Manager on Duty when needed and handle store operations and safety checks.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

Some college preferred

Job description

Five Below Inc is hiring for an hourly leadership-focused role in New Jersey. You will guide crew in delivering Wow customer service, train staff on the BEST experience, and oversee daily store operations to ensure smooth execution and strong performance.

The position requires high school completion, with preferred college experience and at least 1 year in management, plus strong communication and multitasking abilities. Flexible scheduling and a dynamic retail environment are offered.