Customer Experience Lead - Store Ops & Team Growth

Socket.dev; Garland (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is looking for an energetic leader to guide crew members and deliver the WOW customer experience. You will train staff, supervise front-end operations, and uphold store standards while working closely with the Store Manager to meet service goals.

Role requires at least 2 years of management experience, excellent communication, and the ability to adapt to a fast-paced, flexible schedule. This hourly position starts at $15.00 and involves some travel as needed.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform all essential job functions.

Responsibilities

• Wows customers by providing fast, friendly checkout and training crew on service.
• Leads store to achieve customer service score goals set by the District Manager.
• Oversees front-end operations and merchandising to brand standards.
• Handles opening and closing procedures and keeps the store clean and ready.
• Performs manager duties in the absence of the Store Manager.
• Partners with the store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and coordinates with the leadership team.
• Maintains stock room and performs general store maintenance.
• Adapts schedule to business needs; may travel as required.
• Other duties as assigned.

Skills

Management

Communication

Multi-tasking

Creative thinking

Education

High School Diploma

College experience preferred

Job description

Five Below is looking for an energetic leader to guide crew members and deliver the WOW customer experience. You will train staff, supervise front-end operations, and uphold store standards while working closely with the Store Manager to meet service goals.

Role requires at least 2 years of management experience, excellent communication, and the ability to adapt to a fast-paced, flexible schedule. This hourly position starts at $15.00 and involves some travel as needed.