Customer Experience Lead: Checkout & Coaching

JCPenney; Mount Sterling (KY); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid vacation/holidays

401(k) with company match

Associate discount on merchandise

Job summary

JCPenney is seeking a Customer Experience Supervisor in Mount Sterling, Kentucky to drive sales growth by leading and engaging associates. You will be responsible for coaching associates on customer service and ensuring excellent checkout experiences.

The ideal candidate will foster teamwork, demonstrate leadership, and possess critical thinking skills. A competitive benefits package, including medical, dental, vision, and a 401(k) plan, is offered alongside a salary range of $19.00 to $23.75 per hour.

Qualifications

• Proven experience in customer service and sales.
• Ability to lead and engage a team effectively.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Drive sales growth and customer satisfaction.
• Train and mentor cashier associates.
• Manage staffing and scheduling efficiently.

Skills

Customer service

Cashier training

Team leadership

Critical thinking

Performance management

Job description

JCPenney is seeking a Customer Experience Supervisor in Mount Sterling, Kentucky to drive sales growth by leading and engaging associates. You will be responsible for coaching associates on customer service and ensuring excellent checkout experiences.

The ideal candidate will foster teamwork, demonstrate leadership, and possess critical thinking skills. A competitive benefits package, including medical, dental, vision, and a 401(k) plan, is offered alongside a salary range of $19.00 to $23.75 per hour.