Customer Experience Lead – Scheduling & Support

American Foundation & Waterproofing; Maryville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Raises with experience

Paid vacation

Paid holidays

401k

Job summary

American Foundation & Waterproofing is seeking a positive, motivated full-time administrator to be the primary customer contact and the voice of the company. You will handle calls, scheduling, data entry, and document management in a busy, hands-on environment.

Responsibilities include coordinating inspections, answering questions, preparing reports, and supporting all departments with administrative duties. Weekdays, with paid holidays and benefits after a probation period.

Qualifications

• Verbal communication and customer service skills required.
• Ability to perform accurate data entry.
• Ability to understand, speak, read, and write English.
• Operate a multi-line telephone system efficiently.

Responsibilities

• Answer calls and set inspection appointments; be the voice of the company.
• Act as switchboard operator and route calls to staff.
• Coordinate paperwork and data entry for leads and sold jobs.
• Serve as main point of contact for customers: scheduling, questions, and problem solving.
• Assist inspection staff with scheduling and document management.
• Provide administrative support to all departments.
• Scan, upload, copy, and file documents and photographs.

Skills

Verbal communication

Customer service

Data entry

English proficiency

Multi-line phone system

Highly organized

Strong work ethic

Tools

MS Office

Job description

American Foundation & Waterproofing is seeking a positive, motivated full-time administrator to be the primary customer contact and the voice of the company. You will handle calls, scheduling, data entry, and document management in a busy, hands-on environment.

Responsibilities include coordinating inspections, answering questions, preparing reports, and supporting all departments with administrative duties. Weekdays, with paid holidays and benefits after a probation period.