Customer Care Representative

Master-Foundation-; Knoxville (TN); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Earned Time Off (ETO)

Employee Assistance Program (EAP)

$500 Employee Referral Program

Job summary

Master Foundation & Crawl Space Repair is seeking a Customer Care Representative to handle inbound and outbound calls, scheduling, and CRM data entry, while delivering exceptional homeowner support.

This on-site role runs Monday–Friday 8:00 AM–5:00 PM (with one Saturday per month) and includes benefits such as medical, dental, vision, 401(k), PTO, EAP, and a $500 referral program. Spanish/English bilingual is a plus, not required.

Qualifications

• High school diploma or GED preferred.
• 1+ year of customer service, call center, or scheduling experience preferred.
• Bilingual (Spanish/English) a plus, not required.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule, confirm, reschedule, and save sales appointments.
• Maintain accurate customer records and data entry in CRM systems.

Skills

Customer Service

Scheduling

CRM

Communication

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Customer Care Representative (Call Center / Scheduling)On-Site | Full-Time | Earning Potential Up To $50k/year | Great Benefits & CultureAbout Master Foundation & Crawl Space RepairMaster Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.Position SummaryThe Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.Key ResponsibilitiesCustomer Service & Call HandlingHandle inbound and outbound customer calls professionally and efficientlyProvide accurate information and exceptional customer supportBuild rapport and maintain positive customer relationshipsSales Appointment SchedulingSchedule, confirm, reschedule, and save sales appointmentsMaximize sales team efficiency through strategic schedulingMeet or exceed lead conversion and appointment-setting goalsAdministrative & CRM SupportMaintain accurate customer records, notes, and data entry in company systemsComplete paperwork and documentation accurately and on timeProvide administrative support to internal teams as neededCulture & ValuesRepresent company values in every customer interactionContribute to a positive, collaborative, and solution-oriented team environmentRequired Skills & QualificationsHigh school diploma or GED preferred1+ year of customer service, call center, or scheduling experience preferredStrong verbal and written communication skillsComfortable using computers, CRM systems, and scheduling softwareAbility to multitask, problem-solve, and remain customer-focusedReliable, empathetic, and team-orientedBilingual (Spanish/English) a plus, not requiredSchedule & Work EnvironmentOn-site positionMonday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)One Saturday per month, 9:00 AM–1:00 PMParticipation in team meetings and training sessions requiredCompensation & Benefits$15–$17/hour + performance-based bonus opportunitiesMedical, Dental, Vision Insurance401(k)Earned Time Off (ETO)Employee Assistance Program (EAP)$500 Employee Referral ProgramGrowth opportunities within a stable, success-driven company