Customer Service

American Foundation & Waterproofing; Maryville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Raises with experience

Paid vacation

Paid holidays

401k

Job summary

American Foundation & Waterproofing is seeking a positive, motivated full-time administrator to be the primary customer contact and the voice of the company. You will handle calls, scheduling, data entry, and document management in a busy, hands-on environment.

Responsibilities include coordinating inspections, answering questions, preparing reports, and supporting all departments with administrative duties. Weekdays, with paid holidays and benefits after a probation period.

Qualifications

• Verbal communication and customer service skills required.
• Ability to perform accurate data entry.
• Ability to understand, speak, read, and write English.
• Operate a multi-line telephone system efficiently.

Responsibilities

• Answer calls and set inspection appointments; be the voice of the company.
• Act as switchboard operator and route calls to staff.
• Coordinate paperwork and data entry for leads and sold jobs.
• Serve as main point of contact for customers: scheduling, questions, and problem solving.
• Assist inspection staff with scheduling and document management.
• Provide administrative support to all departments.
• Scan, upload, copy, and file documents and photographs.

Skills

Verbal communication

Customer service

Data entry

English proficiency

Multi-line phone system

Highly organized

Strong work ethic

Tools

MS Office

Job description

We are looking for a positive, up-beat, motivated, hardworking person, who is interested in full-time, long-term employment, becoming our primary customer contact and the voice of our company.

WE OFFER

• Competitive starting wages
• Pay increases upon experience, merit, and abilities.
• Paid vacation
• Paid holidays
• 401k

ESSENTIAL JOB FUNCTIONS

• Must be punctual and reliable
• Representing the company through telephone contact by answering calls, setting inspection appointments, contacting inbound leads.
• Acting as switchboard operator, transferring calls to the appropriate staff-member.
• Coordinating and ensuring all paperwork, data entry, and correspondence regarding leads and sold jobs are accurate, timely, and completed according to company procedure.
• Serving as the main point of contact for customers, including answering questions, scheduling, and confirming appointments, solving problems, and so on.
• Assisting inspection staff with scheduling and document management
• Providing administrative support to all of the company’s departments.
• Scanning, uploading, copying, and physically/digitally filing documents and photographs.
• Other general administrative office duties as required

NECESSARY SKILLS

• Verbal communication and customer service skills.
• MS Windows, and MS Office experience
• Ability to perform accurate data entry.
• Ability to understand, speak, read, and write English.
• Ability to operate a multi-line telephone system.
• Highly organized
• Strong work ethic

Schedule is full-time, 8:00am to 5:00pm Monday-Friday (Weekends Off). Select paid holidays, 401k, and employer subsidized health insurance available after 90 days. Generous pay, commensurate with experience