Customer Experience Lead - Retail & Operations

O'Reilly Auto Parts; Midwest City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Midwest City, OK is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the absence of leadership.

Responsibilities include leading the team to deliver exceptional service to retail and professional customers, supervising showroom activities, processing orders, transfers, returns, and invoicing, and ensuring security and accuracy

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure proper execution of service programs.
• Ensure calls and store communications follow company policy and procedures.

Skills

Strong communication

RSS Certification

Bilingual (Spanish encouraged)

Job description

O’Reilly Auto Parts in Midwest City, OK is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the absence of leadership.

Responsibilities include leading the team to deliver exceptional service to retail and professional customers, supervising showroom activities, processing orders, transfers, returns, and invoicing, and ensuring security and accuracy