Customer Experience Lead: Retail Service & Ops

O'Reilly Automotive Stores, Inc.; Calhoun (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership and encourages bilingual applicants.

The position emphasizes delivering exceptional customer service, supervising front-line staff, and ensuring accurate processing of orders, returns, and shipments to maintain store efficiency and customer satisfaction.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and execute programs.
• Manage phone calls per company policy.
• Process buy online/ship to store, transfers, and DC add orders; notify customers on shipment.
• Handle special orders and outside purchases per procedure.
• Process returns and exchanges; issue refunds correctly.
• Ensure merchandise invoiced before leaving the store.
• Communicate Zipline messages; delegate merchandising tasks.
• Ensure staff clock in/out and adhere to schedule.
• Perform opening/closing duties and bank deposits.
• Lock up, arm/disarm security, secure deliveries.
• All other duties as assigned.

Skills

Strong communication

Bilingual - Spanish

Retail sales experience

Automotive systems knowledge

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership and encourages bilingual applicants.

The position emphasizes delivering exceptional customer service, supervising front-line staff, and ensuring accurate processing of orders, returns, and shipments to maintain store efficiency and customer satisfaction.