Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Altoona (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k contributions

Medical Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management, with bilingual candidates encouraged to apply.

Responsibilities include leading store team in customer service, managing service programs, processing orders and transfers, handling returns, invoicing, and executing opening/closing duties.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure, using electronic outside purchase order ledger.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise correctly.
• Invoicing for all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedule and proper clock-in/out according to policy.
• Perform store opening/closing duties and day end procedures, secure money/deposits, prepare bank deposits, ensure security systems are set, and secure delivery vehicles.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management, with bilingual candidates encouraged to apply.

Responsibilities include leading store team in customer service, managing service programs, processing orders and transfers, handling returns, invoicing, and executing opening/closing duties.