Customer Experience Lead - Retail Leadership & Service

Burlington Stores, Inc.; Knoxville (TN); Presencial; USD 16 000 - 23 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Resumo da oferta

Burlington Stores, Inc. in Knoxville is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations and model Burlington’s values, emphasizing customer-first mindset and teamwork.

Qualificações

• 1+ years of retail experience preferred.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Conhecimentos

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Adaptability

Descrição da oferta de emprego

Burlington Stores, Inc. in Knoxville is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations and model Burlington’s values, emphasizing customer-first mindset and teamwork.