Customer Experience Lead: Flexible Hours & Discount

Burlington Stores; Knoxville (TN); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Up to 8 paid holidays

Job summary

Burlington Stores in Knoxville is seeking a Customer Experience Lead to drive a high-quality shopping experience and oversee front-end operations. You will lead, coach, and support associates during shifts, ensuring efficient checkout flows and accurate transactions.

The role emphasizes coaching, organizing work, and maintaining merchandising standards while upholding Burlington's values. This position requires flexibility for nights, weekends, and holidays, with opportunities for growth and

Qualifications

• Must be able to lead and coach associates in a fast-paced store environment.
• Strong communication and problem-solving skills are required.
• Flexibility to work nights, weekends and holidays is essential.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Flexibility

Attention to detail

Job description

Burlington Stores in Knoxville is seeking a Customer Experience Lead to drive a high-quality shopping experience and oversee front-end operations. You will lead, coach, and support associates during shifts, ensuring efficient checkout flows and accurate transactions.

The role emphasizes coaching, organizing work, and maintaining merchandising standards while upholding Burlington's values. This position requires flexibility for nights, weekends, and holidays, with opportunities for growth and