Customer Experience Lead, Retail Frontend & Training

The TJX Companies, Inc.; Strongsville (OH); In loco; USD 19.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) contributions

Health care options

Descrizione del lavoro

The TJX Companies, Inc. in Strongsville, OH is seeking a front-end leadership role focused on delivering an exceptional customer experience. You will oversee a team of Associates, ensure courteous service, promote loyalty programs, and maintain a clean, organized store.

You will lead by example and train Associates on front-end principles. This position emphasizes hands-on coaching, adherence to labor laws, and collaboration with management to meet store goals.

Competenze

• Available to work flexible schedule including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Mansioni

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conoscenze

Retail experience

Merchandising knowledge

Multi-tasking

Communication skills

Adaptability

Team player

Training others

Leadership experience

Descrizione del lavoro

The TJX Companies, Inc. in Strongsville, OH is seeking a front-end leadership role focused on delivering an exceptional customer experience. You will oversee a team of Associates, ensure courteous service, promote loyalty programs, and maintain a clean, organized store.

You will lead by example and train Associates on front-end principles. This position emphasizes hands-on coaching, adherence to labor laws, and collaboration with management to meet store goals.