Retail Customer Experience Lead

JCPenney; Cherry Hill Township (NJ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in Cherry Hill, NJ seeks a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. The role emphasizes training, scheduling, and performance standards to ensure exceptional customer interactions across the store.

The position involves overseeing cashier performance, leveraging POS metrics, and coordinating resources to reduce wait times while meeting company goals and safety

Qualifications

• Demonstrates outstanding customer service and coaching abilities.
• Leads and trains associates to deliver excellent checkout experiences.
• Manages scheduling and resource alignment to optimize sales and service.

Responsibilities

• Acts as role model for customer service and directs store activities.
• Trains and coaches cashiers on checkout procedures and POS usage.
• Shifts resources to checkouts based on store traffic and uses mobile POS setup.

Skills

customer service

coaching

leadership

communication

training

Tools

POS systems

Mobile POS

Satellite registers

Job description

JCPenney in Cherry Hill, NJ seeks a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. The role emphasizes training, scheduling, and performance standards to ensure exceptional customer interactions across the store.

The position involves overseeing cashier performance, leveraging POS metrics, and coordinating resources to reduce wait times while meeting company goals and safety