Customer Experience Lead: Product Guide III

Rivian; Joshua Tree (CA); On-site; USD 32,249 - 35,831; Full time

Benefits offered by this job

Paid vacation

401(k) Plan

Comprehensive health benefits

Job summary

A leading electric vehicle manufacturer is looking for a Product Guide III in Joshua Tree. You will engage and educate customers, ensuring a positive experience while achieving key performance indicators. Ideal candidates should have over 2 years of customer service experience, be able to work flexible hours, and have strong knowledge of the automotive sector. The role offers competitive pay and opportunities for advancement, with a commitment to exceptional customer interactions.

Qualifications

• 2+ years’ experience in customer service or similar environment.
• Must be 21+ years to operate Rivian vehicles.
• Valid driver’s license required.

Responsibilities

• Welcome and educate customers in-store.
• Achieve key performance indicators related to customer experience.
• Demonstrate products and manage deliveries.

Skills

Customer service experience

Knowledge of automotive industry

Sales skills

Flexibility

Education

High School Diploma or GED

Tools

POS software

CRM software

Google Workspace

Job description

A leading electric vehicle manufacturer is looking for a Product Guide III in Joshua Tree. You will engage and educate customers, ensuring a positive experience while achieving key performance indicators. Ideal candidates should have over 2 years of customer service experience, be able to work flexible hours, and have strong knowledge of the automotive sector. The role offers competitive pay and opportunities for advancement, with a commitment to exceptional customer interactions.