Premium Experience Lead: Product Guide III

Rivian; Dedham (MA); On-site; USD 32,249 - 36,905; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Competitive insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

A leading electric vehicle manufacturer is seeking a Product Guide III in Dedham, MA. This role focuses on engaging with customers to enhance their experience and satisfaction with the brand. Candidates should possess a background in customer service, be energetic and enthusiastic, and able to work flexible hours. Experience in utilizing CRM and POS systems is preferred. This position offers a competitive hourly wage with additional benefits.

Qualifications

• 2+ years’ experience in customer service or related environment preferred.
• Must be at least 18 years of age, 21+ to operate Rivian vehicles.
• Experience using POS and CRM software is preferred.

Responsibilities

• Welcome and engage customers for a positive experience.
• Achieve key performance indicators related to customer experience.
• Demonstrate a commitment to commercial business objectives.

Skills

Customer service

Communication

Sales

Problem-solving

Flexibility

Education

High School Diploma or equivalent

Tools

POS software

CRM software

Google Workspace

Job description

A leading electric vehicle manufacturer is seeking a Product Guide III in Dedham, MA. This role focuses on engaging with customers to enhance their experience and satisfaction with the brand. Candidates should possess a background in customer service, be energetic and enthusiastic, and able to work flexible hours. Experience in utilizing CRM and POS systems is preferred. This position offers a competitive hourly wage with additional benefits.