Product Guide III — Customer Experience Lead

Rivian; Sparks, North Las Vegas (NV, NV); On-site; USD 29,466 - 32,718; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Product Guide III in Sparks, NV. The role involves leading customer interactions and ensuring an exceptional experience during vehicle delivery. Candidates should have a strong background in customer service and a passion for the automotive or clean energy sectors.

The full-time position requires flexible availability, strong communication skills, and the ability to connect with the community. Competitive pay and extensive benefits are offered.

Qualifications

• 2+ years of experience in customer service, automotive, or related fields.
• Ability to work flexible hours including nights and weekends.
• Valid driver’s license without recent violations required.

Responsibilities

• Welcome and engage customers to provide an inclusive experience.
• Achieve KPIs related to customer interactions.
• Demonstrate products and deliver vehicles to customers.

Skills

Customer service

Sales

Automotive knowledge

Clean energy solutions

Education

High School Diploma or equivalent

Tools

POS software

CRM software

Google Workspace

Job description

Rivian is seeking a Product Guide III in Sparks, NV. The role involves leading customer interactions and ensuring an exceptional experience during vehicle delivery. Candidates should have a strong background in customer service and a passion for the automotive or clean energy sectors.

The full-time position requires flexible availability, strong communication skills, and the ability to connect with the community. Competitive pay and extensive benefits are offered.