Brand Experience Guide III

Rivian; United States; Remote; USD 32,249 - 35,831; Full time

Benefits offered by this job

Paid vacation

Health and dental insurance

401(k) Plan and Employee Stock Purchase Program

Job summary

An innovative automotive company is seeking a Product Guide III to enhance customer experiences and uphold brand standards in a dynamic role. The ideal candidate will have a passion for customer service and at least 2 years of experience in related fields. Responsibilities include engaging customers, meeting performance targets, and educating visitors about the brand. A high school diploma is required, along with a valid driver's license. This position offers a pay range of $23.41 to $26.01 per hour and eligibility for benefits.

Qualifications

• 2+ years’ experience in customer service or automotive fields preferred.
• Valid driver’s license required with no serious violations in 3 years.
• Eligible for sales or food handling certifications within 90 days.

Responsibilities

• Welcome and engage customers for a positive experience.
• Achieve key performance indicators and customer satisfaction metrics.
• Provide individualized customer experiences through demonstrations.

Skills

Customer service

Sales

Field marketing

Hospitality

Automotive experience

Education

High School Diploma or GED

Tools

POS software

CRM software

Google Workspace

Job description

An innovative automotive company is seeking a Product Guide III to enhance customer experiences and uphold brand standards in a dynamic role. The ideal candidate will have a passion for customer service and at least 2 years of experience in related fields. Responsibilities include engaging customers, meeting performance targets, and educating visitors about the brand. A high school diploma is required, along with a valid driver's license. This position offers a pay range of $23.41 to $26.01 per hour and eligibility for benefits.