Customer Experience Champion

Five Below, Inc.; Norwalk (CA); On-site; USD 2,958,000 - 3,164,000; Full time

Job summary

Five Below, Inc. is seeking a store leader who will ensure exceptional customer service and efficient front-end operations in a fast-paced environment. You will train crew, drive sales, and maintain store standards to deliver a WOW experience for every guest.

The role requires leading the assigned store to meet service-score goals while managing opening/closing procedures and coordinating merchandising with the store leadership team.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Strong leadership and coaching abilities.

Responsibilities

• Wows customers through personal contact at checkout and assistance.
• Trains crew on the BEST customer service experience and fast checkout.
• Leads store to achieve customer service score goals set by the District Manager.
• Leads front-end operations and merchandising to meet brand standards; handles opening/closing tasks.

Skills

Customer service

Communication skills

Multitasking

Creativity

Under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below, Inc. is seeking a store leader who will ensure exceptional customer service and efficient front-end operations in a fast-paced environment. You will train crew, drive sales, and maintain store standards to deliver a WOW experience for every guest.

The role requires leading the assigned store to meet service-score goals while managing opening/closing procedures and coordinating merchandising with the store leadership team.