Customer Experience Lead & Front-End Coach

Five Below; Fairview Heights (IL); On-site; USD 24,796 - 33,062; Full time

Job summary

Five Below is seeking a store leadership professional to guide daily operations and deliver a WOW customer experience. This hourly role requires leading front-end operations, coaching crew, and ensuring store standards are met across merchandising and service.

You will open/close the store, manage schedules, and collaborate with the Store Manager to recruit and develop the team while maintaining a clean, safe, and welcoming store environment.

Qualifications

• High school diploma or equivalent.
• College experience preferred.

Responsibilities

• Ensure crew provide WOW customer service and fast, friendly checkout.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Manage opening/closing, cleanliness, stock room, and recovery.
• Perform store manager duties in absence of the Store Manager.
• Partner with Store Manager to recruit, train, coach and supervise crew.
• Review corporate communications and liaise with leadership team.
• Maintain stock room, perform general store maintenance and housekeeping.

Skills

Customer service

Communication

Leadership

Multi-tasking

Creativity

Stress management

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a store leadership professional to guide daily operations and deliver a WOW customer experience. This hourly role requires leading front-end operations, coaching crew, and ensuring store standards are met across merchandising and service.

You will open/close the store, manage schedules, and collaborate with the Store Manager to recruit and develop the team while maintaining a clean, safe, and welcoming store environment.