Support Lead - Front End Leader & Coach

Five Below; North Carolina; On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a Support Lead to assist with the front-end operations and lead sales associates under the Store Manager and Customer Service Manager. The role emphasizes “Wow the Customer” culture, training staff, and ensuring fast, friendly checkouts while maintaining store cleanliness and safety.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.

Qualifications

• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task and manage multiple priorities
• Creative thinking and problem-solving abilities
• Maintain composure under pressure in a fast-paced environment

Responsibilities

• Wows customers by providing personal, friendly service and leading front-end operations
• Lead / assist with front end operations and cash handling
• Train, coach, and develop associates to improve performance
• Drive sales and achieve CSAT scores while controlling expenses
• Open, close, and manage store procedures and daily operations
• Support payroll processes and ensure adherence to SOPs
• Assist in merchandising, stock receiving, and store maintenance

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Customer service

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to assist with the front-end operations and lead sales associates under the Store Manager and Customer Service Manager. The role emphasizes “Wow the Customer” culture, training staff, and ensuring fast, friendly checkouts while maintaining store cleanliness and safety.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.