Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Windham (ME); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring at its Windham, ME location. The role focuses on delivering an excellent customer experience, leading a front-of-store team, and promoting loyalty programs.

You will train associates, manage registers, and coordinate breaks while ensuring store policies and safety standards are followed. Applicants should have retail experience and leadership exposure, with strong merchandising knowledge and multitasking ability.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills.
• Able to train others and work in a team.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store.
• Leads by example with customer service.
• Assigns registers and coordinates breaks.
• Addresses customer concerns promptly.
• Promotes loyalty programs.
• Ensures adherence to labor laws and store policies.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Leadership experience

Team player

Train others

Job description

Marshalls, part of The TJX Companies, Inc., is hiring at its Windham, ME location. The role focuses on delivering an excellent customer experience, leading a front-of-store team, and promoting loyalty programs.

You will train associates, manage registers, and coordinate breaks while ensuring store policies and safety standards are followed. Applicants should have retail experience and leadership exposure, with strong merchandising knowledge and multitasking ability.